Turkish-Speaking Customer Success Specialist – Sofia
$18,396–$18,396 year
HybridSofia, Sofia-Capital, Bulgaria
Job Summary
Guide new customers through onboarding and implementation while conducting virtual meetings to provide consultative support and ensure effective platform adoption. Build long-term relationships by monitoring lifecycle milestones, identifying growth opportunities, and resolving technical issues through case triage. Maintain accurate CRM records of interactions and collaborate with internal teams to uphold a professional customer experience. Work toward individual and team performance targets within a hybrid, client-facing environment in Sofia. Fluency in Turkish and B2 English is required, along with experience in customer success or account management.
Required Qualifications
- Fluency in Turkish, both written and spoken
- Minimum B2 level of English, both written and spoken
- Ideally 2–3 years of experience in customer service, customer success, account management or sales
- Demonstrated success in achieving individual or team sales targets is preferred
- Strong communication and relationship-building skills
- Confidence in conducting virtual, face-to-face customer meetings
- Ability to communicate effectively in a fast-paced international environment
- Good knowledge of Microsoft Office, particularly Outlook, Word, PowerPoint and Excel
- Ability to learn and optimise new technologies and work with customer data
- Strong organisational, problem-solving and time-management skills
- Ability to manage multiple priorities and meet deadlines with limited supervision
- Eligibility to work in Bulgaria or eligibility for the applicable relocation process
- EU citizenship or a valid Bulgarian work permit is required
Desired Qualifications
- Experience with CRM platforms such as Salesforce or Microsoft Dynamics is an advantage
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