Turf Service Technician- Cortland
$41,600–$62,400 year
On-siteCortland, New York, United States
Cortland, New York, United StatesOn-siteFull Time$41,600–$62,400 year
Full Time
Job Summary
Independently perform complex diagnostics, service repairs, and maintenance on agricultural and turf equipment, including John Deere machinery, in the field or shop. Conduct customer clinics, mentor trainees, and account for billable time and work orders while ensuring thorough documentation and on-time submittal. Operate and maintain vehicles, tools, and equipment following safety rules and Technical Manual procedures. Maintain current knowledge of competitive products and use diagnostic tools like Service ADVISOR. Requires valid driver's license (CDL preferred) and high school diploma or equivalent.
Required Qualifications
- Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment
- Performs diagnostics and repairs on John Deere equipment and technology
- Mentors Service Technician Trainees and Service Technicians
- Performs diagnostics and repairs in the field as required
- Accountable for billable time and assigned work orders
- Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
- Operates and maintains vehicles, tools and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains current knowledge of John Deere and competitive products
- Experience, Education, Skills and Knowledge performing service repairs
- Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technicians specialty
- Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment
- Experience operating vehicles, tools, and equipment for diagnostic purposes
- Experience working cooperatively in a team environment
- Experience communicating effectively verbally and in writing
- Must have an adequate toolset to perform job responsibilities
- High School Diploma, GED, or equivalent experience required
- Valid driver's license required
Desired Qualifications
- May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman
- Demonstrated experience consistently meeting performance metrics preferred
- Associate's degree preferred
- CDL (Commercial Driver's License) preferred
- Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred
- Time Management skills
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
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