Tulip App Support Analyst - Night Shift Onsite Limerick
On-siteLimerick, Munster, Ireland
Job Summary
Serve as the named, onsite technical contact for night-shift operations (Irish time: 5pm to 8am) at a customer site in Limerick, providing real-time L1 support and operator guidance for Tulip applications. Clarify production issues in real time to minimize downtime, triage login failures, and resolve device connectivity problems. Raise and track incidents with the global Tulip Centre of Excellence, perform initial root-cause analysis, and execute formal shift handovers to incoming remote resources. Maintain the shared knowledge base and contribute to documented workarounds. This role bridges coverage gaps during out-of-hours windows to keep production uninterrupted, requiring independent judgment and strong communication skills in a manufacturing environment.
Required Qualifications
- 4–8 years of experience in application, production, or IT support roles, with meaningful exposure to manufacturing or shop-floor systems
- Hands-on Tulip or comparable Manufacturing Execution System (MES) platform experience
- demonstrated experience in an Application Support role (L1/L2, business-critical systems, shift-based, customer/floor-facing)
- Experience with ticketing/ITSM tools (ServiceNow or equivalent) and Microsoft Teams-based support workflows
- Demonstrated ability to work independently during unsupervised night-shift hours and make sound L1 triage/escalation judgment calls
- Strong verbal and written communication skills
- Willingness and ability to work a roster night-shift pattern, including weekends, on a rotating schedule
- Eligible to work onsite in Limerick, Ireland without employer-sponsored visa support required at engagement start
Desired Qualifications
- Awareness of GxP principles and documentation discipline
- Prior experience specifically on the Tulip platform (app-building, station configuration exposure)
- Experience supporting pharmaceutical, medical device, or other regulated manufacturing environments
- Prior experience in an outsourced/staff-augmentation or managed-support delivery model
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