TrueCare
$57,886–$81,037 year
On-site · California, United States or Moreno Valley, California, United States
Job Summary
IT Help Desk Technician II providing first-line and escalation support for hardware, software, and network issues. Responsibilities include documenting problems with ConnectWise, researching and troubleshooting to resolve end-user problems, onsite PC diagnostics and repair, installing and configuring computing devices, applying security best practices, and maintaining up-to-date knowledge of PC and peripheral hardware. Requires local Moreno Valley availability; on-site support in Moreno Valley, CA with occasional shifts outside standard hours and a rotating on-call schedule. Desired qualifications include a Bachelor's degree and IT certifications (A+, Network+, Security+), experience with Citrix virtual desktops, Cisco Meraki networking, Active Directory, and M365/Azure administration.
Required Qualifications
- Associates degree in computer science, information systems or relevant work experience
- Two to four (2 - 4) years of experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting
- One (1) year of customer support experience
- Availability to work occasionally outside of normal shifts (e.g., 8am to 5pm)
- Availability to cover a rotational on-call M-F as late as 8pm and Saturday 7am-5pm
- Proficiency deploying and troubleshooting technical hardware
- Proficiency in the operation and use of personal computers; utilizing Windows 10, Microsoft 365 applications, and Internet browsers
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