Truckload Operations Manager
On-siteDevens, Massachusetts, United States
Job Summary
Oversee daily trucking operations across terminals, dispatch, routing, and fleet management to ensure on-time delivery and service excellence. Lead, coach, and develop a team of terminal managers, dispatchers, and drivers while championing a safety-first culture and ensuring DOT/FMCSA compliance. Manage operational budgets, cost control, and performance metrics, leveraging TMS and telematics tools to drive visibility and decision-making. Expedite billing processes and partner with sales to expand revenue by exploring customer opportunities and meeting SLAs. Maintain regular attendance with on-call availability and handle sensitive information with discretion.
Required Qualifications
- High School diploma or GED
- 2+ years of experience in the transportation or logistics industry
- Proficiency in TMS platforms, route optimization tools, and data analytics
- Strong knowledge of DOT/FMCSA regulations and safety protocols
- Excellent leadership, communication, and problem-solving skills
- Ability to work and communicate effectively with others, promoting a team environment
- Accepts constructive criticism with professionalism and uses it as a tool for continuous learning and skill enhancement
- Effectively communicates with personnel at all organizational levels, both internal and external, to foster collaboration and drive process improvements
- Strong listening skills to fully understand customer concerns, able to respond with thoughtful solutions, and handle criticism constructively and without emotional reactivity
- Excellent leadership, communication, and problem-solving skills
- Ability to work in a fast-paced office and field environment
- Occasional travel to terminals, customer sites, or operational meetings
- Must be able to sit, stand, and walk for extended periods
- May be required to climb into trucks or trailers for inspections or operational reviews
- Ability to lift up to 25 lbs occasionally
- On-call and/or after-hours availability
Desired Qualifications
- Associate degree or bachelor's degree in Supply Chain, Logistics, Business Administration, or related field
- 3+ experience in operations management, ideally within the trucking or freight industry
- Proficiency in Microsoft Office products
- Knowledge of Transportation, Operations, and/or Logistics Industries
- Experience in TMW Office Suite and ELD systems
- Bilingual (English/Spanish)
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