Triage Technician - CMB

Answer high-volume incoming calls from patients regarding eye health concerns, appointment requests, medication questions, and post-operative symptoms. Perform telephone triage using established ophthalmic protocols to assess urgency, document interactions in the electronic health record, and collaborate with ophthalmologists to relay urgent messages. Educate patients on home care and symptom monitoring, schedule appointments based on triage findings, and route non-clinical inquiries to the appropriate department. Maintain up-to-date knowledge of ophthalmic conditions and clinic protocols while handling urgent or distressed patient calls. This role serves as a key point of contact between patients and the clinical team at Eye Consultants of Atlanta.