Triage RN
$67,995–$106,246 year
Remote
Job Summary
Triage phone calls and ensure caller needs are met efficiently using excellent customer service skills. Provide telephone advice and education for patient needs while accurately entering data into electronic medical records. Gathers necessary information from appropriate sources to ensure complete documentation and coordinates in-person visits when required. Assists patients and families in achieving desired comfort levels and utilizes support resources to resolve complex situations. Documents contact information and communicates with the Interdisciplinary Group. During emergencies, report to designated locations to ensure continuity of services.
Required Qualifications
- Current Florida or multi-state license to practice as an RN
- Ability to apply for/obtain multi-state RN license within 30 days of hire, if not already a holder of a multi-state license
- Ability to apply for/obtain license to practice as an RN in Washington D.C. within 30 days of hire
- Minimum of one (1) year nursing experience
- Previous experience working with an EMR/EHR (Electronic Medical/Health Record) system
- Ability to effectively communicate in English (verbal and written)
- Excellent critical decision making and problem-solving skills
- Excellent clinical and assessment skills
- Ability to use equipment with visual and auditory mechanisms
- Excellent time management skills with the ability to prioritize demands to meet patient service standards and deadlines
- Ability to effectively handle stressful situations professionally and calmly with exceptional customer service
- Strong patient service skills
- Information seeking / probing skills
- Accurate knowledge transfer
- Listening, understanding, and responding
- Able to navigate in a fast-paced environment utilizing interpersonal skills to maximize caller reassurance and patient visits
- Able to work in a cooperative team environment
- Able to exhibit a sense of urgency in daily work activities
- Skilled in computer operations
- Proficiency in MS Office software applications
- Proven data entry and navigation skills
- Available to work shifts to accommodate extended hours of operation as scheduled
- Ability to perform sedentary work with frequent interruptions
- Ability to manage the emotional stress of working with and caring for terminally ill patients and their families
- Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodations
- Satisfactorily complete competency requirements for this position
- Consent to drug and/or alcohol testing after a conditional offer of employment is made
- Ongoing compliance with the Drug-Free Workplace Policy
- Submit through the Florida Care Provider Background Screening Clearinghouse to verify eligibility after a conditional offer of employment is made as well as ongoing eligibility
Desired Qualifications
- hospice or hospital experience
- bi-lingual in Spanish
- English major
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