Triage Associate I - Fleet Watch, Third Shift (Contract)
$54,891–$82,347 year
On-sitePittsburgh, Pennsylvania, United States
Job Summary
Monitor Fleet Operations missions using dashboards and alerts to build incident context and assess mission impact. Capture required details, open tickets with accurate categorization, and participate in real-time coordination for active incidents by prioritizing events and driving timely escalations. Support cross-functional analytical tasks and assist in training new team members within an operational environment emphasizing attention to detail. Work rotating Saturday shifts in Pittsburgh or Dearborn. Latitude's Triage Operations team connects Operations, Systems Engineering, and Autonomy teams to improve vehicle performance and machine learning algorithms for Ford's automated driving technologies.
Required Qualifications
- High School Diploma or GED equivalent
- Two years of employment experience
- Associate or Bachelor's Degree
- 1-2 years of relevant working experience
- Flexibility in working hours and shift support
- Ability to learn new tools and technologies quickly
- Ability to successfully learn and execute analytical based skills to assess the cause, impact, and severity of issues while following detailed documentation
- Strong attention to detail with repetitive tasks
- Excellent communication skills to work with other team members
- Willingness to quickly adapt to changes in both processes and tasks
- Interest and desire to work in the development of advanced driver-assist systems (ADAS)
- Must be able to work rotating Saturday shifts
Desired Qualifications
- Experience working with ADAS automation testing products
- Experience working in a customer facing environment
- Strong Excel/Google Sheets experience
- Strong Slack and Jira experience
- Experience working in a software/IT, operational or STEM environment
- Experience using dashboarding software such as Looker or Superset
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