Triage and Support Supervisor (Night Shift)
On-site · Kansas City, Missouri, United States or Lenexa, Kansas, United States
Job Summary
Triage and Support Supervisor on the Night Shift leads support teams to uphold a customer-centric culture, drives performance through data analysis, process design, and ITSM-focused training. Responsibilities include coaching teams, managing escalations, staying current with cloud provider technologies, overnight maintenance, on-call duties, incident communications, policy/documentation updates, data integrity across tools, workflow development per ITSM standards, shift scheduling, and conducting performance reviews. Requires 2 years of supervisory experience in technical/customer support, familiarity with ITSM tools (ServiceNow), multiple OS and virtualization platforms, cloud (AWS/Azure), networking, security appliances, monitoring, storage hardware, and authorization to work in the United States without visa sponsorship.
Required Qualifications
- 2 years of technical and customer technical support supervisor experience
- 2 years’ experience managing a technical team
- Basic knowledge of, or 2 years’ experience supporting and administering any of the following: ServiceNow (Incident, Event, Case, Interactions, Publications, Configuration Management, etc), Windows, Linux, and/or IBMi server Operating Systems, Virtualization technologies (VMware, Nutanix, or Hyper-V), Server Hardware (Dell or HP), AWS/Azure, Backup (Veeam, Commvault, and Carbonite/eVault), WAN/LAN/SDWAN Networks, Firewalls (Cisco ASA, Fortigate, Sonicwall, Palo Alto), Monitoring (Zabbix, ScienceLogic, Nagios, etc), File and SAN Storage hardware (Pure, NetApp, IBM)
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.