Treatment Insurance Coordinator
$150,000–$180,000 year
On-siteDelray Beach, Florida, United States
Job Summary
Verify benefits in detail, submit and track pre-authorizations and predeterminations, and present complex treatment plans with clarity to patients. Manage active cases by monitoring progress, following up on delays, and re-engaging patients to drive treatment acceptance. Ensure accurate posting of procedures in Dentrix and maintain meticulous financial documentation including estimates, authorizations, and supporting records. Collaborate closely with scheduling and billing teams to align treatment planning with revenue flow and resolve claim discrepancies with external carriers. Maintain strict HIPAA compliance and exercise discretion in all interactions involving sensitive patient and insurance data.
Required Qualifications
- Must have Dental Office experience
- 5+ years of progressive experience in dental treatment planning, insurance verification, and patient financial coordination within a high-volume dental practice
- Advanced proficiency with Dentrix, insurance carrier portals, and digital patient record systems
- Thorough working knowledge of CDT codes, PPO benefit structures, exclusions, limitations, and dental terminology
- High school diploma or equivalent
- Minimum of 2 years of front office experience, preferably in a dental setting and dental software
- Proficiency in Microsoft Office Suite
- Experience working with various dental insurance plans
Desired Qualifications
- Prior experience working in a multi-specialty, concierge, or luxury private practice environment where patient expectations and operational standards are high
- Demonstrated experience supporting complex cosmetic, surgical, implant, or full-mouth reconstruction cases, including staged treatment and long-term case tracking
- Familiarity with flexible payment solutions and third-party financing platforms
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