Treatment Coordinator
On-siteCincinnati, Ohio, United States
Job Summary
Consult patients on oral health history, treatment plans, and payment arrangements while managing accounts receivable and collections protocols. Conduct financial consultations for new and existing patients, educate them on dental benefits and third-party financing options, and update the TC spreadsheet daily. Perform outbound dialing for welcome calls, lost cases, and denials, then greet and check patients in and out before and after treatment. Assist the orthodontist during procedures, prepare and sterilize instruments, and provide patient education on oral hygiene and appliance care. Answer incoming calls for scheduling, emergencies, and record requests, and maintain a clean, sanitized clinic environment.
Required Qualifications
- High school degree or GED equivalent
- 3 years of customer service experience
- 2 years of sales experience
- 1 year of Treatment Coordinating experience
- Knowledge of medical terms and practices
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
- Excellent problem solving and de-escalation skills
- Excellent written and verbal communication skills
Desired Qualifications
- 6 months to 1 year of orthodontic assisting experience preferred
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