Treatment Coordinator
On-siteFuquay-Varina, North Carolina, United States
Job Summary
Serve as the primary point of contact for patients, delivering a welcoming experience while managing a multi-line phone system to schedule, reschedule, and confirm appointments. Collect and update patient personal and insurance information in Denticon, verify coverage eligibility, and present treatment plans to promote case acceptance. Check in and check out patients, process payments, and maintain accurate electronic records ensuring HIPAA compliance. Keep the reception and waiting area clean and organized while supporting office operations with additional duties as assigned. Requires 1-2 years of dental front office experience, proficiency with computers, and the ability to lift 15-20 lbs. Join a team where employees enjoy Fridays off at 2 PM, volunteer opportunities with the Smile Squad, and partnerships with the Carolina Hurricanes and Durham Bulls.
Required Qualifications
- Minimum of 1-2 years of experience in a dental front office, treatment coordinator, or similar dental administrative role
- High School Diploma or GED
- Ability to lift up 15- 20 lbs.
Desired Qualifications
- Strong communication, attention to detail, and organizational skills
- A professional and polished demeanor with strong attention to detail
- A positive attitude and passion for providing exceptional patient experiences
- Ability to work efficiently in a team environment
- Proficiency with computers
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