Treatment Coordinator (Hales Corners)
$41,600–$58,240 year
On-site · Hales Corners, Wisconsin, United States
Job Summary
Treatment Coordinator role handling orthodontic patient journeys: consult patients to understand oral health history and objectives; explain treatment plans, address concerns, and answer questions; assist in prioritizing treatments and scheduling/payments; conduct financial consultations for new and existing patients; manage payment options and educate on dental benefits and outside financing; track accounts receivable and assist in collections; introduce new patients to the practice and highlight features; conduct treatment consultations; update TC Spreadsheet daily; outbound calls to patients (Welcome, Lost Cases, Denials); greet/check patients in and out; participate in marketing events; answer incoming calls for new patients, emergencies, scheduling, records requests, and follow-ups; travel to sister clinics and perform administrative tasks as needed; maintain a clean/sanitized clinic; cash handling; full-time with pay rate $20-$28/hour (annualized 41,600–58,240); benefits include insurance, PTO, 401(k), and other perks. Location: 5778 S. 108th Street, Hales Corners, WI 53130.
Required Qualifications
- High school degree or GED equivalent
- 3 years of customer service experience
- 2 years of sales experience
- 1 year of Treatment Coordinating experience
- Knowledge of medical terms and practices
- Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access.)
- Excellent problem solving and de-escalation skills
- Excellent written and verbal communication skills
- Travel availability to Mount Pleasant and Menomonee Falls
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