Travelway Inn Sudbury - Guest Services Supervisor

Guest Services Supervisor at Travelway Inn Sudbury leads and coordinates the front desk/guest services team to deliver exceptional hospitality. Responsibilities include supervising daily shift processes, ensuring guest check-in/check-out flows, communicating with housekeeping, maintenance, and food & beverage, training and coaching front desk staff, resolving guest issues with empathy and speed, selling room reservations and services, and upholding brand standards to ensure a welcoming, efficient operation. The role emphasizes team leadership, guest-focused service, effective multi-tasking across calls and in-person interactions, and applying company policies for IDs, room keys, and service requests. Accommodation is available upon request for applicants with disabilities throughout the recruitment process.