Traveling Real Estate Customer Service Agent
On-siteBirmingham, Alabama, United States
Job Summary
Travel between properties to assist with daily operations, ensure smooth workflows, and maintain high service standards for residents and staff. Act as the primary contact for residents, addressing inquiries, service requests, and concerns with professionalism and efficiency. Conduct walk-throughs to assess property conditions, identify maintenance needs, and collaborate with on-site teams to uphold community standards. Assist with move-ins, move-outs, leasing procedures, and resident communications while providing feedback to management on operational enhancements. Ensure adherence to company policies, fair housing regulations, and community guidelines. Work variable hours including evenings, weekends, and holidays, with the ability to travel frequently as needed.
Required Qualifications
- High school diploma or equivalent
- Willingness to work variable hours, including evenings, weekends, and holidays
- Ability to travel frequently as needed
Desired Qualifications
- Prior experience in customer service, property management, hospitality, or administrative support
- Ability to handle confidential information with professionalism and discretion
- Passionate about assisting residents and enhancing their living experience
- Ability to handle inquiries and resolve issues effectively while maintaining a positive demeanor
- Skilled in multitasking, prioritizing tasks, and working efficiently in a fast-paced, multi-property environment
- Familiarity with Microsoft Office (Word, Excel, Outlook) and property management software
- Works well independently and collaboratively, bringing a proactive, solution-driven approach to every task
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