Traveling Operations Manager - Multifamily
On-siteHouston, Texas, United States
Job Summary
Provide interim onsite leadership for assigned communities during vacancies, leaves of absence, transitions, acquisitions, lease-ups, or other special assignments. Assess community operations, identify risks or performance gaps, and develop action plans in partnership with Regional Property Managers. Support consistent execution of leasing, renewals, resident experience, maintenance, accounting, and compliance practices while reinforcing company operating standards. Partner with Accounting to resolve financial reporting issues, budget variances, or account reconciliation concerns. Monitor key performance indicators, recommend strategies to improve occupancy, revenue growth, and expense control, and provide coaching to on-site teams. Document findings and transition notes at the conclusion of each assignment. Travel extensively throughout the United States and Canada, including up to 75% of the time and some weekends, to maintain operational excellence across the Hines Living portfolio.
Required Qualifications
- High School Diploma or GED from an accredited institution
- Bachelor's degree
- Five or more years of multifamily property management experience
- Proven ability to quickly integrate into new communities and operational environments, establish rapport with onsite teams and stakeholders, assess business needs, and assume leadership responsibilities with minimal transition time
- Demonstrated ability to perform and support the essential duties of multiple onsite office roles, including Community Manager, Assistant Manager, Leasing Manager, and Leasing Professional
- Lease-up experience, including pre-opening planning, operational setup, pre-leasing strategy, staffing support, and preparing for first move-ins
- Experience across diverse multifamily asset types, including high-rise, mid-rise, garden, mixed-use, and luxury communities
- Strong understanding of multifamily operations, including leasing, resident relations, collections, delinquency management, reporting, renewals, move-ins, move-outs, and customer service standards
- Working knowledge of property administration and business operations, including utility and service account setup, vendor management and compliance, invoice processing, resident account administration, and general community operating procedures
- Willingness and ability to travel extensively throughout the United States and Canada, including prolonged assignments as business needs require
- Travel required up to 75% including some weekends
- Driver's license to operate machinery in property
- Advanced knowledge of Microsoft Office
- Experience with property management software
- Excellent written and verbal communication
Desired Qualifications
- Bachelor's degree preferred
- Lease-up experience, including pre-opening planning, operational setup, pre-leasing strategy, staffing support, and preparing for first move-ins preferred
- Experience across diverse multifamily asset types preferred, including high-rise, mid-rise, garden, mixed-use, and luxury communities
- Demonstrated management and supervisory skills preferred
- Entrata experience preferred
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