Travel Support Specialist
RemotePhilippines
PhilippinesRemoteFull TimeMedium
Full TimeMedium
Job Summary
Deliver accurate, timely, and empathetic support to customers via phone, live chat, and written channels while managing ticketing, rebookings, refunds, and schedule changes using Sabre GDS and CRM platforms. Escalate complex issues, track performance against team objectives, and proactively flag workflow problems to drive continuous improvement. Work across a 24-hour roster covering seven days per week to ensure seamless resolution for travelers globally.
Required Qualifications
- Minimum 3 years of experience in a similar travel support role
- Advanced proficiency in Sabre GDS, including ticketing, changes, reissues, and fare rules
- Strong understanding of fare rules, particularly change fees and reissues
- Confident communicating with customers over the phone with excellent spoken English
- Proficiency in handling instant/live chat customer interactions
- Excellent written English skills
- Strong commitment to customer service excellence
- High attention to detail and accuracy
- Willingness and ability to work across 7 days per week on a 24-hour roster
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