Travel Service Advisor - WFH
RemoteUnited States
Job Summary
Consult with clients to understand travel preferences, budgets, and special requirements; prepare tailored recommendations and quotes. Book and confirm flights, accommodations, transfers, activities, and add-ons, ensuring accuracy across all reservations. Manage client communications throughout the booking lifecycle, including pre-trip guidance and on-trip support. Monitor bookings for changes or disruptions and proactively provide timely solutions or alternatives. Liaise with vendors, suppliers, and internal teams to secure availability, negotiate value, and resolve service issues. Maintain accurate client records, itineraries, invoices, and payment details in internal systems. Collect client feedback and share insights that help improve service delivery and client satisfaction. This role suits someone who enjoys building relationships, problem solving, and working across multiple travel products and suppliers.
Required Qualifications
- 1+ years experience in travel services, hospitality, customer service or a related role preferred
- Strong verbal and written communication skills with a client-first mindset
- Excellent organizational ability and attention to detail when managing multiple bookings
- Effective problem-solving skills and calmness under pressure
- Basic computer skills required (Microsoft Office especially Word and Excel email and internet research)
- Flexibility to work occasional early/late hours to support clients in different time zones, if required
- Professionalism and discretion when handling confidential client and payment information
Desired Qualifications
- Experience with CRMs, GDS or online booking platforms is a plus
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