Travel Preparer - NASA Langley
$44,907,200–$67,412,800 year
On-siteHampton, Virginia, United States
Hampton, Virginia, United StatesOn-siteContract$44,907,200–$67,412,800 yearLarge
ContractLarge
Job Summary
Prepare and submit complex Travel Authorizations, reservations, and vouchers using the Concur Government Edition system while ensuring compliance with Federal and NASA travel regulations. Manage time-sensitive assignment queues, track requests through the Jira-based ticketing system, and resolve traveler inquiries via email, phone, and MS Teams. Interpret critical regulatory directives, maintain rigorous filing systems, and support CTO leadership to ensure seamless mission-critical travel operations. Report onsite to NASA Langley in Hampton, VA for 32.5 hours weekly.
Required Qualifications
- Professional customer service experience in an office setting
- Relevant experience in office administration, travel management, or professional customer service
- Ability to independently interpret, communicate, and apply policy related to the Federal Travel Regulations (FTR)
- Must complete a government background check
- Citizenship or permanent residency requirements
Desired Qualifications
- Strong drive for customer service excellence with the adaptability to meet shifting mission needs and implement new processes
- Proactive and professional communication skills with the ability to respond quickly to Central Travel Office (CTO) leadership and traveler requests
- Proficient in Microsoft Office Suite, with a specific requirement for using Excel to solve and document mathematical travel scenarios
- High school diploma
- 2-4 years of experience
- Prior experience with the Concur Government Edition (CGE) travel system
- Familiarity with the NASA Federal Travel Regulations Supplement (NFTRS)
- Previous experience in a government contracting environment or supporting NASA missions
- Proficiency in using Jira-based ticketing systems for task management
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.