Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION
RemoteItaly
Job Summary
Respond promptly to client inquiries via phone, email, and messaging platforms while assisting with luxury and leisure travel bookings, including changes, cancellations, and special requests. Provide accurate destination information and coordinate itinerary confirmations to ensure client satisfaction. Proactively follow up before and after travel to address concerns with empathy and solution-oriented thinking. Maintain clear documentation and update booking systems as required. This client-facing role supports clients throughout every stage of their journey, from initial booking through post-trip follow-up, ensuring a seamless, personalized experience.
Required Qualifications
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Comfortable using technology and learning new booking platforms and systems
- Reliable, proactive, and able to manage multiple client requests efficiently
Desired Qualifications
- Strong customer service background (travel, hospitality, or service-related experience preferred)
- Genuine interest in travel and helping clients plan memorable experiences
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