Travel Experience Specialist (Luxury & Leisure) - REMOTE POSITION
RemoteUnited States or Colombia
Job Summary
Respond promptly to client inquiries via phone, email, and messaging platforms while assisting with luxury and leisure travel bookings, including changes, cancellations, and special requests. Provide accurate information regarding destinations, travel requirements, and agency policies, then coordinate booking details and confirm itineraries to ensure accuracy. Proactively follow up with clients before and after travel to address concerns with empathy and solution-oriented thinking. Maintain clear documentation and update booking systems as required. This 100% remote position offers flexible scheduling and opportunities for professional growth within a supportive team culture.
Required Qualifications
- Excellent verbal and written communication skills
- Highly organized with strong attention to detail
- Comfortable using technology and learning new booking platforms and systems
- Reliable, proactive, and able to manage multiple client requests efficiently
- Genuine interest in travel and helping clients plan memorable experiences
Desired Qualifications
- Strong customer service background (travel, hospitality, or service-related experience preferred)
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