Travel Experience Project Manager

Deploy standards of on-board experience defined by Customer Experience, adapting implementation to operational constraints while ensuring alignment with the "Bienvenue Chez Nous" charter. Pilot project deployment, communication, and training for new service standards such as Caring Round and Farewell, guaranteeing consistent service behavior across teams and external partners. Define and execute change management strategies, animate the Sparkers network of customer experience ambassadors, and structure peer-to-peer coaching programs. Track service standard application, develop field monitoring tools, and analyze performance indicators to drive corrective actions and continuous improvement. Coordinate cross-functionally with Operations, Commercial, and ground teams to ensure coherent project rollout and regular sharing of best practices. Frequent travel across the Eurostar network is required.