Travel Customer Service Representative (Remote)
On-siteSanta Fe, Santa Fe, Argentina
Job Summary
Respond promptly and professionally to client inquiries via phone, email, and messaging platforms. Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests. Provide accurate information regarding destinations, travel requirements, and agency policies. Coordinate booking details, confirm itineraries, and maintain accurate documentation in booking systems. Proactively follow up with clients before and after travel to ensure a positive experience while addressing concerns with empathy and solution-oriented thinking. This client-facing role supports Prestige Travel Agency by Mich USA from initial booking through post-trip follow-up in a 100% remote environment with flexible scheduling.
Required Qualifications
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
Desired Qualifications
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Genuine interest in travel and helping clients plan memorable experiences
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