Travel Customer Service Representative (Remote)
RemoteUnited Kingdom or Australia
Job Summary
Respond promptly to client inquiries via phone, email, and messaging platforms while assisting with luxury and leisure travel bookings, including changes, cancellations, and special requests. Provide accurate destination information and itinerary confirmations, then proactively follow up before and after travel to ensure a positive experience. Address concerns with empathy and maintain accurate documentation in booking systems. This client-facing role supports clients throughout every stage of their journey, ensuring a seamless, personalized experience within a supportive team culture that offers ongoing training and development.
Required Qualifications
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
Desired Qualifications
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Genuine interest in travel and helping clients plan memorable experiences
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