Travel Customer Service Representative (Remote)
On-siteQuetzaltenango, Quetzaltenango, Guatemala
Job Summary
Respond promptly and professionally to client inquiries via phone, email, and messaging platforms. Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests. Provide accurate information regarding destinations, travel requirements, and agency policies while coordinating details and confirming itineraries. Proactively follow up with clients before and after travel to ensure a positive experience, addressing concerns with empathy and solution-oriented thinking. Maintain accurate documentation and update booking systems as required. This client-facing role supports clients throughout every stage of their travel journey for Prestige Travel Agency by Mich USA.
Required Qualifications
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
Desired Qualifications
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Genuine interest in travel and helping clients plan memorable experiences
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