Travel Customer Service Representative (Remote)
RemoteSpanish Town, Saint Catherine Parish, Jamaica
Job Summary
Respond promptly to client inquiries via phone, email, and messaging platforms while assisting with luxury and leisure travel bookings, including changes, cancellations, and special requests. Provide accurate destination information and coordinate itinerary confirmations to ensure client satisfaction. Proactively follow up before and after travel to address concerns with empathy and solution-oriented thinking. Maintain accurate documentation and update booking systems as required. This client-facing role supports the entire travel journey from initial booking through post-trip follow-up for Prestige Travel Agency by Mich USA.
Required Qualifications
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Comfortable using technology and learning new systems and booking platforms
- Reliable, proactive, and able to manage multiple client requests efficiently
Desired Qualifications
- Customer service experience (travel, hospitality, or service-related experience preferred)
- Genuine interest in travel and helping clients plan memorable experiences
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