Travel Customer Service
RemoteEcuador
EcuadorRemoteFull TimeSmall
Full TimeSmall
Job Summary
Communicate with clients via email, phone, and messaging to answer questions and provide assistance before, during, and after trips. Manage booking updates, itinerary changes, cancellations, and special travel needs while sharing accurate information on destinations and agency procedures. Proactively check in with clients to confirm details and resolve issues efficiently, maintaining a positive and supportive approach. This fully remote position offers flexible hours, training, and access to travel benefits within a collaborative team culture.
Required Qualifications
- A strong communicator
- customer-first mindset
- Well-organized
- reliable
- comfortable handling multiple requests at once
- Tech-savvy
- able to adapt quickly to new systems and tools
Desired Qualifications
- Experienced in customer service
- travel experience
- tourism experience
- hospitality experience
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