Travel & Customer Service Coordinator
On-siteConshohocken, Pennsylvania, United States
Job Summary
Manage travel and transportation budgets for trial participants while acting as the primary contact for patient communications regarding air, hotel, and ground accommodations. Support hospital or clinical staff on enrollments and visit schedules by participating in vendor and internal team discussions to outline client and patient needs. Promptly respond to inquiries and maintain accurate data through database setup and system transfers to contribute to project profitability via efficient processes. Requires fluent Spanish and English, 2+ years in travel or pharma, and Microsoft Office proficiency. This part-time contract role (up to 25 hours/week) is based in a US home office with no guaranteed hours.
Required Qualifications
- Bachelor's Degree or equivalent work experience
- Fluent Spanish
- Fluent English
Desired Qualifications
- multi-lingual
- 2+ years of experience in the travel industry and/or pharma industry
- Ability to learn new procedures quickly and efficiently
- Highly organized and plan-oriented; adept at prioritization and follow-up
- Excels in cross-departmental communication
- Confidence and follow through in decision-making
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