Travel customer representative/REMOTE
RemoteGros Islet, Gros-Islet, Saint Lucia
Job Summary
Respond promptly to client inquiries via email, phone, and messaging platforms while assisting with travel bookings, changes, cancellations, and special requests. Provide accurate information regarding destinations, travel documents, and agency policies, then follow up with clients to confirm trip details and satisfaction. Handle concerns or complaints using empathy and problem-solving skills to ensure every interaction reflects our commitment to exceptional service. This role supports clients from booking through their return home within a supportive team environment that offers ongoing training and exclusive industry discounts.
Required Qualifications
- Excellent verbal and written communication skills
- Strong customer service experience
- Organized, dependable, and proactive with a high attention to detail
- Comfortable with technology
- Ability to quickly learn booking platforms and systems
Desired Qualifications
- Experience in travel or hospitality
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