Travel customer representative/REMOTE
RemoteSanta Cruz de la Sierra, Santa Cruz Department, Bolivia
Job Summary
Respond promptly to client inquiries via email, phone, and messaging platforms while assisting with bookings, changes, cancellations, and special requests. Provide accurate information regarding destinations, travel documents, and agency policies, then follow up to confirm trip details and satisfaction. Handle concerns or complaints with empathy and problem-solving skills to ensure every interaction reflects our commitment to exceptional service. This role supports clients throughout their travel journey from booking to return home within a supportive team environment that offers ongoing training and travel perks.
Required Qualifications
- Excellent verbal and written communication skills
- Strong customer service experience
- Organized, dependable, and proactive with a high attention to detail
- Comfortable with technology
- Ability to quickly learn booking platforms and systems
Desired Qualifications
- Experience in travel or hospitality
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