Travel customer representative/REMOTE

Respond promptly to client inquiries via email, phone, and messaging platforms while assisting with bookings, changes, cancellations, and special requests. Provide accurate information on destinations, travel documents, and agency policies, then follow up to confirm trip details and satisfaction. Handle concerns or complaints with empathy and problem-solving skills to ensure every interaction reflects our commitment to exceptional service. This role supports clients from booking through return home within a supportive team environment offering ongoing training and exclusive industry discounts.