Travel customer representative
RemoteCastries, Castries, Saint Lucia
Job Summary
Respond promptly to client inquiries via email, phone, and messaging platforms while assisting with travel bookings, changes, cancellations, and special requests. Provide accurate information regarding destinations, travel documents, and agency policies, then follow up to confirm trip details and ensure client satisfaction. Handle concerns or complaints with empathy and problem-solving skills to maintain exceptional service standards throughout the client journey. This role supports the Getaway Travel Agency USA team in delivering memorable travel experiences, offering 100% remote work with flexible scheduling and opportunities for growth within the agency.
Required Qualifications
- Excellent verbal and written communication skills
- Strong customer service experience
- Organized, dependable, and proactive with a high attention to detail
- Comfortable with technology
- Quick to learn booking platforms and systems
Desired Qualifications
- Experience in travel or hospitality
- Passion for travel
- Love creating memorable experiences for others
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