Travel Customer Experience Representative (Remote)
RemoteMontego Bay, Saint James Parish, Jamaica
Montego Bay, Saint James Parish, JamaicaRemotePart TimeSmall
Part TimeSmall
Job Summary
Respond to customer inquiries via phone, email, and messaging platforms while assisting clients with travel bookings, modifications, cancellations, and special requests. Provide accurate information on destinations, travel requirements, and agency policies, then follow up to confirm itineraries and satisfaction. Resolve customer concerns with empathy and effective problem-solving while maintaining accurate client and booking records. This role offers fully remote, flexible work with career growth opportunities, travel perks, and industry discounts within a collaborative team environment.
Required Qualifications
- Excellent written and verbal communication skills
- Customer service experience
- Ability to work independently in a remote setting
Desired Qualifications
- travel or hospitality experience
- Strong organizational skills and attention to detail
- Comfortable with technology and learning booking systems and CRM tools
- Passion for travel and client-focused service
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