Trav Asst - Mesa, AZ

Answer incoming calls, assign them by priority, and work assigned tickets in a timely manner. Troubleshoot issues remotely, identify customer concerns, and provide guidance while coordinating with service providers to facilitate resolution. Maintain Rental Agreement files, document all calls and authorizations with accuracy, and communicate professionally with vendors to locate appropriate services. Keep a neat and organized work area with sufficient supplies, cleaning and straightening as required. Maintain vehicle knowledge and understanding of how vehicles and their systems function.