Transportation Program Analyst (FTC, 12 months)
On-siteSan Francisco, California, United States
Job Summary
Provide operational support across transportation and mobility systems, ensuring day-to-day functionality, accuracy, and alignment with program policies. Generate recurring ridership, parking, and usage reports while monitoring and triaging inquiries via email, Slack, and JIRA. Support documentation of operational workflows and partner playbooks, collaborating with field leads to verify system performance. Handle sensitive operational issues with professionalism and discretion. This 12-month full-time role within the Workplace Operations Team focuses on enhancing the commuting experience and maintaining data integrity for our growing transportation ecosystem.
Required Qualifications
- 2+ years of experience in operations, systems management, or mobility services
- Familiarity with enterprise platforms
- Intermediate Excel skills (Pivot Tables, VLOOKUP, simple modeling)
- Excellent organizational and documentation skills
- Quick learner with high discretion, able to handle sensitive operational issues (e.g., parking equity, ride disputes, billing escalations) with professionalism and limited supervision
Desired Qualifications
- Experience with budgeting or contract tracking tools
- Background in workplace operations, facilities management, or mobility-related programs, with an understanding of cross-functional coordination
- Familiarity with transportation-related compliance frameworks, such as commuter benefit policies, fringe benefit taxation, or regional mobility regulations
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