Transportation Operations Center (TOC) Operator
$51,744–$71,856 year
On-sitePortland, Oregon, United States or Odot, Akwa Ibom State, Federal Republic of Nigeria
Job Summary
Monitor transportation system conditions, radio communications, and weather to oversee daily operations and respond to incidents impacting travel. Implement incident and weather response plans, input maintenance requests, and dispatch staff and equipment for detour routes. Maintain alertness while managing multi-line phone systems and multichannel radios under conflicting priorities and crisis conditions. Review standard operating guidelines and emergency operations plans. May be restricted to a workstation for long periods with exposure to noise and equipment.
Required Qualifications
- Two years of public contact experience that includes gathering, relaying, and providing information to others AND evaluating activities or incidents, and determining an appropriate course of action
- One year of this experience must include receiving and dispatching emergency requests using radio equipment, telephone, and/or computer
- Successful completion of a Certified Emergency Communications Course may substitute for the one year of specialized experience
- The successful candidate must become LEDS certified and maintain current certification within 90 days of hire
- Driving is an essential function of this position
- You must have a valid US driver license and an acceptable driving record
Desired Qualifications
- A background in emergency telecommunications (e.g., police, fire, 911) at a dispatch center
- Experience working with computer systems while using a multi-band radio system as well as other related software
- Experience with internal and external customers in person or over the phone who may be distraught, angry or confused
- Experience handling multiple tasks simultaneously and prioritize them
- Type at least 35 words per minute (wpm) or 4500 keystrokes per hour
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