Transportation Manager (Final Mile)
On-siteMesquite, Texas, United States
Job Summary
Oversee daily final mile delivery operations, including route planning, scheduling, dispatch, and fleet maintenance to ensure vehicles are compliant and efficiently utilized. Manage delivery teams by recruiting, training, and coaching drivers and coordinators while conducting performance evaluations and leading daily huddles. Build and maintain relationships with third-party carriers, negotiate service level agreements, and resolve escalated issues related to service failures or billing. Track and analyze KPIs such as on-time delivery and cost per delivery to identify trends, implement process improvements, and present performance reports to senior leadership. Develop and manage the annual operating budget for final mile operations, monitor daily expenses, and optimize route density to reduce per-unit costs. Ensure compliance with DOT regulations, safety standards, and company policies while maintaining customer satisfaction scores at or above targets through proactive communication and issue resolution.
Required Qualifications
- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field; Preferred
- 5+ years of experience in logistics, transportation, or last-mile delivery operations
- 3+ years of people management experience leading frontline operations teams
- Strong understanding of route optimization, fleet management, and delivery logistics
- Proven track record of managing budgets and driving operational efficiency
- Experience with transportation management systems (TMS) and routing software
- Excellent analytical skills with ability to interpret data and make data-driven decisions
- Strong communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word)
- Must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future
Desired Qualifications
- Experience in retail, e-commerce, or furniture/large item delivery operations
- Knowledge of DOT regulations and commercial driver requirements
- Lean Six Sigma or other process improvement certification
- Experience with last-mile technology platforms (Onfleet, Bringg, etc.)
- Familiarity with white glove delivery services and in-home setup operations
- Experience managing both in-house delivery teams and third-party carriers
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