Transportation Coordinator I
$37,600–$56,385 year
On-siteMadison, Wisconsin, United States or Minnetonka, Minnesota, United States
Job Summary
Process transportation requests, authorizations, and bus pass fulfillments in accordance with state and organizational policies. Enter, update, and maintain transportation data in applicable systems while coordinating services with approved vendors and resolving routine issues. Monitor shared mailboxes and internal channels to respond to member inquiries, collaborate with care coordinators and call center staff, and escalate complex issues for resolution. Maintain accurate documentation and reference materials to support compliance requirements. This administrative, email-driven role supports the Provide-A-Ride program in a fast-paced environment requiring high attention to detail. Candidates must work onsite three days per week in Minnetonka, MN, or Madison, WI.
Required Qualifications
- High school diploma or equivalent.
- 1+ years of experience in transportation coordination, scheduling, logistics, healthcare operations, customer service, or a related field.
- Experience processing administrative requests in a high-volume environment.
- Strong written communication skills and experience managing email correspondence.
- Proficiency with Microsoft Office applications, including Excel, Teams, and SharePoint.
- Ability to interpret forms, procedures, and written instructions.
- Strong attention to detail, organization, and data-entry accuracy.
- This position is an Office role, which requires an employee to work onsite, on average, 3 days per week.
- We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI.
- Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application.
- Employment is contingent on verification of identity and eligibility to work in the United States.
Desired Qualifications
- Experience in healthcare, health insurance, Medicare, Medicaid, or managed care environments.
- Experience coordinating transportation services or non-emergency medical transportation (NEMT).
- Familiarity with transportation authorization processes and related program requirements.
- Experience working with external vendors or service providers.
- Strong organizational and time-management skills with the ability to manage multiple priorities.
- Strong attention to detail and commitment to accuracy.
- Ability to follow established processes and procedures.
- Effective written and verbal communication skills.
- Ability to work collaboratively with team members and internal partners.
- Customer-focused approach with a commitment to providing quality service.
- Ability to learn new systems, processes, and regulatory requirements.
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