Transportation Coordinator ( Entry Level)
On-siteAdvance, North Carolina, United States
Advance, North Carolina, United StatesOn-siteFull TimeEntry LevelLarge
Full TimeEntry LevelLarge
Job Summary
Serve as the primary contact for drivers and customers, responding to service requests and resolving shipment issues with urgency. Monitor shipment activity, coordinate daily transportation schedules, and maintain accurate records of operational details within company systems. Escalate critical issues to operations teams while collaborating to minimize service disruptions and ensure on-time delivery performance. This role supports continuous improvement initiatives within the transportation operations team at Ashley Furniture, the world's largest manufacturer of home furnishings.
Required Qualifications
- 1–2 years of experience in customer service, transportation, logistics, dispatch, operations support, call center, or related roles
- Passion for helping customers and resolving issues with a positive, solutions-oriented approach
- Strong verbal and written communication skills
- Ability to multitask and remain organized in a fast-paced environment
- Excellent problem-solving and critical-thinking abilities
- Comfortable working with Microsoft Office and business systems
- Ability to build relationships and work effectively with drivers, customers, and cross-functional teams
- High level of professionalism, reliability, and attention to detail
- Monday- Friday 7:00am-3:30pm
- This is not a Remote position
- Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future
Desired Qualifications
- Experience supporting transportation, logistics, distribution, or supply chain operations
- Familiarity with transportation management systems (TMS) or dispatching software
- Experience working directly with drivers, carriers, or customers in an operations environment
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