Transitions Associate
On-siteMumbai, Maharashtra, India
Job Summary
Execute end-to-end administrative mobility processes including immigration documentation, relocation coordination, and onboarding support for employees and airline crew moving into or within Australia. Manage assigned mobility cases, ensuring timely completion and adherence to SLAs while coordinating with external vendors for visa processing and travel arrangements. Ensure compliance with Australian immigration laws, internal policies, and aviation regulatory requirements such as CASA guidelines. Maintain accurate records of employee and crew mobility data, track case status, and provide first-level resolution for travel documentation queries. Coordinate closely with HR, payroll, and operations teams to facilitate seamless employee and crew movement. Manage local shift from 9:00 AM – 5:00 PM AEST.
Required Qualifications
- Relevant years of experience in HR operations, global mobility, or relocation support roles
- Bachelor's degree in Commerce, Business Administration, Human Resources, or a related discipline
- Good understanding of global mobility processes including immigration, relocation, and assignment lifecycle management
- Familiarity with Australian visa processes (e.g., Temporary Skill Shortage visa) and compliance requirements
- Understanding of airline industry mobility nuances including crew rotations, international travel requirements, and layover regulations
- Awareness of aviation compliance frameworks (e.g., CASA) impacting employee and crew movement
- Strong coordination and case management skills across multiple stakeholders and vendors
- Ability to manage time-sensitive mobility cases and high-frequency travel requirements
- Attention to detail in handling documentation, compliance checks, and reporting
- Effective communication skills for supporting a mobile workforce (including crew members)
- Proficiency in MS Office tools (Excel, Outlook, PowerPoint)
- Understanding of data privacy, confidentiality, and cross-border employee data handling
- 1 to 3 years
Desired Qualifications
- Experience in handling end-to-end case management or coordination activities preferred
- Exposure to airline, travel, or high-mobility workforce environments is an added advantage
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