Transition Manager (Service Introduction - Technical) Full-time & contract
Alpharetta, Georgia, United StatesOn-siteFull TimeMid LevelNot SpecifiedWarehousingUnknown
Job Summary
The Transition Manager (Service Introduction - Technical) is responsible for overseeing service transition processes, ensuring effective communication and collaboration with IT Services and management teams on a global scale. Candidates should exhibit strong interpersonal skills and a thorough understanding of customer strategies and service methodologies. An IT background and experience across various project phases, alongside a commitment to established IT standards, are essential. Fluency in English, both verbal and written, is mandatory.
Required Qualifications
- Excellent interpersonal, communication, and organizational skills
- Very good understanding of the customer strategy, services and business processes
- Ability to work and team effectively with IT Services groups and other management personnel including on a global, virtual basis
- Knowledge of service transition methodology, tools and templates
- Track record of customer focus, based on openness, trust, and delivering on promises
- Experience across packaged and bespoke systems and infrastructure, ideally on an international basis
- IT background with experience across different project phases
- Excellent written and verbal communication skills – must be able to communicate fluently in English both verbally and in writing
- Demonstrates commitment to IT methodologies, processes and standards for transition planning and support