Transition Director
On-siteLewisville, Texas, United States
Job Summary
Lead all phases of managed services implementation, including assessment, planning, transition, go-live, and stabilization. Establish governance structures, workstreams, and executive reporting cadences while developing roadmaps, risk mitigation plans, and success metrics. Direct the transfer of operational responsibilities from client teams to managed services teams, ensuring continuity during workforce transitions and service migrations. Coordinate cross-functional activities across operations, technology, HR, compliance, and finance to validate workflows and align with industry best practices. Partner with client leadership as the executive point of contact, manage stakeholder expectations, and drive adoption of new operating models and AI-enabled solutions. Mentor implementation managers and future leaders while monitoring budgets, resource utilization, and key revenue cycle KPIs to ensure contractual commitments are met.
Required Qualifications
- Bachelor's degree in healthcare administration, Business Administration, Finance, Accounting, or related field
- 10 years of progressive healthcare revenue cycle leadership experience
- 5+ years leading complex revenue cycle transformation, outsourcing, managed services, or large-scale operational implementations
- Demonstrated expertise across front-end, mid-cycle, and back-end revenue cycle operations
- Experience leading large healthcare operational change initiatives involving multiple departments and stakeholders
- Strong executive communication and client relationship management skills
- Proven ability to manage multimillion-dollar engagements and implementation budgets
Desired Qualifications
- Experience with Epic, Oracle Health/Cerner, Meditech, or other major healthcare platforms
- Revenue cycle certifications such as: HFMA CRCR CHFP ACHE CPC RHIA
- Experience with managed services organizations, outsourcing firms, healthcare consulting firms, or provider organizations
- Knowledge of AI, automation, and digital workforce solutions within revenue cycle operations
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