Transformation Analyst
HybridMakati City, Metro Manila, Philippines
Job Summary
Conduct detailed analysis of business processes, workflows, and performance measures to identify inefficiencies, bottlenecks, and optimization opportunities. Analyze operational, customer, financial, and performance data to generate insights that inform transformation priorities and solution design. Develop current-state and future-state process maps, value-stream views, and workflow documentation to support transformation initiatives. Apply process analytics techniques to assess cycle times, variation, exception volumes, and root causes of operational issues. Collaborate with business, operations, technology, and support functions to define requirements and support implementation of process improvements. Prepare business cases, feasibility assessments, and benefit hypotheses to support transformation proposals. Track and report on key performance indicators and outcome metrics to monitor success. Facilitate workshops and working sessions to gather requirements and drive alignment on solutions. Prepare findings and decision materials for management and stakeholders. Support documentation, training inputs, and transition activities for new or improved processes.
Required Qualifications
- Experience in transformation, business analysis, process improvement, operational excellence, consulting, or a related role, preferably within financial services, insurance, or a similar environment
- Experience in process mapping, process redesign, workflow analysis, or process improvement initiatives using Lean, Six Sigma, BPMN, or similar approaches
- Demonstrated ability to analyze datasets, identify trends, generate insight, and create dashboards or reports that support operational and transformation decision-making
- Experience engaging and collaborating with diverse stakeholders across business, operations, technology, risk, and support functions
- Experience supporting cross-functional initiatives, with familiarity with Agile, Waterfall, or hybrid delivery approaches
- Proficiency in tools such as Excel, SQL, Power BI, Tableau, Python, Visio, Lucidchart, or equivalent platforms
Desired Qualifications
- Experience supporting implementation, documentation, transition, or change adoption activities
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.