Transfer Coordinator/Lakeland, FL/1942, 2323/MB
On-siteLakeland, Florida, United States
Job Summary
Screen patient referrals by obtaining medical history, demographics, and insurance from institutions, then verify CSU bed availability and coordinate transfer timing with receiving Charge Nurses. Monitor facsimile referrals, collect necessary documentation, and track all transfer encounters while ensuring compliance with clinical, financial, and regulatory criteria. Submit daily data to required entities, maintain electronic record reporting, and review Credible Seclusion and Restraint forms before submitting Baker Act cover sheets and Clerk of Courts paperwork. Maintain relationships with inpatient teams and referring facilities while adhering to PRC policies and core values.
Required Qualifications
- High School diploma (GED)
- AA Degree
- 2+ years in customer service
- 2+ years in a business setting
- 2+ years in a health care environment
- 1+ year in communicating with external organizations
- Must have reliable transportation
- Must be able to follow detailed instructions
- Must be able to work under pressure and meet stringent deadlines in a fast-paced environment
- Must be able to handle unresolved inquires/issues
- Must be able to accept responsibility and maintain a high level of accountability
- Must be able to comply with Occupational Safety and Health Administration (OSHA) rules and regulations
- Must be able to authorize the use of the Microsoft Authenticator app on your personal mobile device
Desired Qualifications
- AA Degree a plus
- Experience working in a Medical Office setting
- Understanding of basic medical terminology
- Working knowledge of the healthcare revenue cycle process
- Proficient in Word, Excel and the ability/willingness to learn other applications
- Excellent written and verbal communication skills, including oral presentations
- Highly motivated, able to learn quickly and prioritize multiple tasks
- Excellent organizational skills including setting up/maintaining files
- Proactive approach to problem resolution
- Strong interpersonal, communication and persuasion/negotiation skills required to effectively interact with internal and external parties
- Consistently exercises critical thinking skills or uses logic and reasoning to assess and resolve problems
- Quickly makes sense of, combines, and organizes information
- Consistently maintain a professional and approachable demeanor
- Able to work under pressure and meet stringent deadlines in a fast-paced environment
- Successfully alternates between two or more activities or sources of information
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