Transcription Operations Associate
$75,000–$75,000 year
HybridNew York, United States
Job Summary
Manage transcription orders, prioritize unclaimed tasks, and address capacity gaps to ensure industry-leading turnaround times, quality, and cost-efficiency at scale. Independently resolve workflow issues affecting service delivery while supporting a skilled distributed workforce in the Americas region. Proactively monitor operational performance to exceed KPIs for productivity and engagement, leveraging internal teams for troubleshooting as required. Bachelor's degree with a 3.5+ GPA and fluency in English are essential. Join AlphaSights, a leading global knowledge platform powering investment and compliance workflows with 99%+ accuracy.
Required Qualifications
- Bachelor's degree, with strong academic credentials in any field and noteworthy extracurricular leadership
- Track record of strong academic performance (minimum GPA of 3.5)
- Fluency in written and spoken English is essential
Desired Qualifications
- relevant internships and other evidence of interest / experience working in operations in a service or business context
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