Transaction Operations Lead
On-site · Jakarta, Jakarta, Indonesia
Job Summary
Lead end-to-end Transaction Operations across fiat and digital asset flows, overseeing reconciliation, investigations, SLA compliance, and incident resolution; coordinate with banking and payment partners to manage fund movements and settlement discrepancies; drive process improvements, SOP enhancements, and automation; provide guidance and escalation support to the Transaction Operations team while collaborating with Product, Engineering, Compliance, Customer Support, Treasury, and banking partners to ensure smooth operations.
Required Qualifications
- Strong understanding of payment rails, settlement processes, transaction lifecycles, and reconciliation across banking and fintech environments
- Familiarity with payment screening, sanctions controls, operational risk management, and banking operational procedures
- Proven ability to investigate operational issues, manage escalations, perform root cause analysis, and drive timely resolutions
- Strong problem-solving, communication, prioritization, and stakeholder management skills in a fast-paced operational environment
- Background in Transaction Operations, Banking Operations, Fintech Operations, Treasury Operations, or Settlement Operations
- Experience with stablecoins, digital assets, crypto payment flows, operational automation, and monitoring workflows
- Proficiency with operational monitoring tools, Jira, Slack, Google Sheets, and basic operational data analysis
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