Transaction Management Supervisor
$58,700–$98,600 year
RemoteUnited States
Job Summary
Supervise, coach, and mentor the team responsible for project management of inbound and outbound servicing transfers, ensuring procedures are followed and operational issues are addressed. Manage the transfer pipeline, assign work to team members, and measure performance against established metrics and SLA standards. Oversee transfers to ensure timely delivery, develop reporting on transfer status, and act as the initial point of escalation for team members. Establish and maintain transaction management procedures, including timelines, task lists, and project plans, while collaborating with internal resources to maintain Servicing Transfer Instructions and update them regularly. Lead department projects, coordinate data mapping sessions, and train new staff as needed.
Required Qualifications
- High School Diploma or equivalent
- 5+ years of experience in mortgage servicing and/or loan transfer
- 2+ years of supervisory experience
- 2+ project management experience
- Advanced proficiency in Microsoft Office applications (e.g., Excel, Access, and Word)
- Excellent verbal and written communications skills
- Excellent client relations and presentation skills
- Excellent problem-solving skills and ability to handle client escalations in a professional manner
- Excellent organizational skills and detailed oriented
- Ability to coach/train and mentor department staff successfully
- Ability to communicate professionally/effectively in writing, in person, and virtually with all levels within the organization and external clients/third parties
- Ability to work collaboratively with peers, company managers, and customers to attain common goals
- Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance
Desired Qualifications
- Background in the mortgage or real estate industry
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