Transaction Management Operations Analyst

Job Summary

Required Qualifications

• •Intermediate knowledge of Financial Services Industry
• •Proficiency in Microsoft Office suite: PowerPoint, Excel, Word, OneNote
• •Ability to manage multiple priorities and deliver quality results under aggressive deadlines
• •Strong written/verbal communication and relationship management skills
• •Ability to effectively lead teammates to drive excellence and motivate on any transitions especially an ultra-high profiled/heavily observed projects
• •Must be able to lift 50 lbs
• •Up to 90% travel required to Merrill Branch offices
• •Flexible to meet varying hours/days when necessary
• •Must be able to travel to all Merrill branch offices where needed
• •Must be able to work 1st shift
• •Must be able to work 40 hours per week
• •Must be able to work in United States of America
• •Must be able to work in NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140)
• •Must be able to comply with an in-office culture with specific requirements for office-based attendance
• •Must be able to comply with the workplace excellence policy
• •Must be able to participate in the annual discretionary plan
• •Must be able to handle in operational processes which may carry medium to high levels of monetary risk
• •Must be able to assist in training less experienced team members
• •Must be able to maintain clear line of sight on account opening policy and procedure processes
• •Must be able to perform end-to-end client onboarding and asset transfer process including systems, documentation, follow-up, and follow-through
• •Must be able to create executive level transition tracking progress for each onsite project
• •Must be able to facilitate client meetings with FAs and CAs regarding onboarding and asset transfer questions
• •Must be able to coordinate training new CAs/and or internal Merrill CAs in taking over transition
• •Must be able to assist Branch personnel in account transfers, Broker Dealer Changes on 529 plans, Life Insurance Policies and LMA processing
• •Must be able to ensure rigorous tracking and inspection routines of all onboarding documents for a consistent and compliant performance execution
• •Must be able to perform FINRA 2273, REG BI and CRS
• •Must be able to perform moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
• •Must be able to respond to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• •Must be able to perform the analysis and resolution of moderately complex transactions requiring escalations and exceptions
• •Must be able to proactively identify risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
• •Must be able to champion process knowledge, operational excellence and maintain an elevated level of personal integrity and comply with the enterprise policy and procedures
• •Must be able to investigate and resolve complex problems
• •Must be able to develop and maintain positive relationships with all internal and external contacts to promote expeditious problem resolution
• •Must be able to work well under pressure
• •Must be able to manage confidential matters and sensitive information in a responsible manner
• •Must be able to be highly organized, meticulous, and self-motivated
• •Must be able to be capable of effectively leading teammates to drive excellence and motivate on any transitions especially an ultra-high profiled/heavily observed projects

Desired Qualifications

• •Undergraduate degree preferred or Industry work experience equivalents
• •Minimum of 2 years' experience in an investment operations role or equivalent Project management experience
• •Excellent time management skills
• •Exceptional attention to details
• •Attention to Detail
• •Customer and Client Focus
• •Oral Communications
• •Prioritization
• •Problem Solving
• •Account Management
• •Analytical Thinking
• •Coaching
• •Written Communications
• •Mentoring
• •Research
• •Result Orientation