Training Supervisor - KL
On-siteKuala Lumpur, Kuala Lumpur, Malaysia
Kuala Lumpur, Kuala Lumpur, MalaysiaOn-siteFull TimeBachelors DegreeEnterprise
Full TimeBachelors DegreeEnterprise
Job Summary
Construct searches and reports for automated analysis of contact center conversations, then define strategies to solve critical business problems using industry best practices and innovations. Own accurate, on-time analysis and visualizations aligned with project objectives while packaging key findings for presentation. Evaluate operations to identify improvement areas, monitor trainee performance for unusual trends, and collaborate with the QA and operations teams to define specific training needs. Requires Mandarin and English proficiency, one year of QA experience, and ability to work rotational shifts.
Required Qualifications
- Bachelor's degree or equivalent diploma in any discipline
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Minimum 1 years' experience as QA in call center
- Must be proficiency in Mandarin & English in terms of written, reading and speaking
Desired Qualifications
- Able to start work immediately is preferred.
Additional Requirements
- Candidate must be able to work on rotational shift (3 shift / 5 working days)
- Able to start work immediately is preferred.
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