Training Specialist
$54,800–$91,400 year
HybridChesterfield, Missouri, United States
Job Summary
Design, own, and deliver onboarding and foundational training curriculum for newly hired District Administrators through virtual and remote methods. Serve as a training and operational resource to field leadership by analyzing onboarding effectiveness, key performance indicators, and learner outcomes to recommend improvements that enhance district office performance. Reinforce standardized procedures and operational expectations while providing ongoing coaching and support during the onboarding and transition period. Track training completion, onboarding progress, and learner feedback to ensure effectiveness of training delivery. Collaborate with District Managers and internal teams to support successful onboarding outcomes and continuous improvement efforts.
Required Qualifications
- Bachelor's degree preferred or equivalent experience
- 4+ years of experience in administrative operations, training, customer service, or insurance support functions
- Strong understanding of administrative processes and operational workflows
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
- Willingness to ultimately be cross-trained to deliver agent sales trainings
- Continuous improvement mindset with willingness to learn and support change initiatives
- Strong communication, presentation, and facilitation skills
- Ability to explain processes and procedures clearly to new employees
- Strong organizational and time management skills with ability to manage multiple priorities
- Ability to build relationships and collaborate effectively with field leadership and internal teams
- Strong attention to detail and commitment to operational accuracy
- Ability to adapt training style to different learning needs and experience levels
- Ability to work independently and manage priorities based on training assignments
- Hybrid in our Chesterfield, MO office
- Travel may be required based on business needs
Desired Qualifications
- Experience in Life Insurance, field administration, or district office operations preferred
- Prior experience delivering training, coaching, or onboarding support preferred
- Experience with Salesforce or similar systems preferred
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